Terms & Conditions – Vertical Rio

Vertical Rio is pleased to welcome you to this unique experience over the Wonderful City! Before making your reservation, please carefully read the regulations below regarding helicopter flights. By hiring our services, you agree to these terms and conditions.

Air Operator:

1.1- Vertical Rio Serviços de Turismo LTDA, CNPJ 48.329.091/0001-30, is a registered tourism agency with Cadastur – Ministry of Tourism, and is not an air operator for the commercialized sightseeing flights;

1.2- Vertical Rio works in partnership with an approved air operator for the provision of air services, Helinews Aerocinematography and Reporting Services LTDA, CNPJ 09.321.147/0001-58, in compliance with the regulations of the National Civil Aviation Agency (ANAC). All pilots are accredited by ANAC, aircraft are certified for Specialized Air Services "SAE" (Aerial Photography, Cinematography, and Scenic Flights), and all operational procedures, including doors-off flights, are approved by the regulatory agency.

Reservations and Payment:

2.2.1- Vertical Rio works with advance online reservations;

2.2- All payments are conducted in Brazilian Reais (BRL);

2.3- Reservations are confirmed after processing online payment via bank transfer/Pix (domestic transactions), Stripe, or other approved payment methods;

2.4- No reservation is confirmed without the receipt of a confirmation email;

2.5- Vertical Rio does not require a minimum number of passengers for reservations and offers shared flights, reserving the right to allocate other passengers on the aircraft;

2.5.1- While no minimum number of passengers is required for reservations, there is a minimum requirement for each flight, depending on the aircraft model used for the activity;

2.5.2- Private flights must be requested in advance, with a quote sent for the reservation of the remaining seats;

2.6- Passengers under 18 years old and over 16 years old may fly with the signing of a Responsibility Agreement by their respective guardian, who must be present on-site;

2.6.1- If parents or legal guardians cannot be present, the participant must provide a Responsibility Agreement signed by one of the parents or legal guardians, along with a photocopy of the valid identification document of the parents or legal guardian. Necessary documentation should be provided in advance during the reservation process;

2.7- Passengers under 16 years old may only fly accompanied by their legal representative;

2.8- Passengers under 12 years old may only participate in flights with the doors on;

2.9- Refunds are subject to the timeframes of the payment platform, banking institutions, and credit card operators;

2.10- On hold reservations (with payment processed) have a validity of 12 months from the payment date to reschedule the flight. After this period, the paid amount cannot be refunded or used as credit for another reservation;

2.11- Dynamic pricing: The pricing may be subject to occasional adjustments.

2.12- In case of payment disputes with the bank and/or credit card operator after the service has been provided, Vertical Rio will promptly refute such claims, including through legal actions on civil courts to seek compensation for losses and damages, and if necessary, on criminal courts;

2.12.1- Upon occurrence and verification of the aforementioned situation, Vertical Rio, the Contracting Party, is granted, with the full consent of the contracting party, the right to collect damages in an equal amount to the previously paid value for the services, either extrajudicially or through legal action in court, provided that the contracting party is given the opportunity to retract the dispute with the financial institution within 5 days of receiving a notification via email.

The Flight:

3.1- To ensure the best service, punctuality for check-in is essential for conducting the safety briefing and preparation before the flight with all necessary safety measures;

3.2- A valid photo identification document must be presented at check-in for all passengers (passport for foreign passengers);

3.3- All passengers will participate in a safety briefing conducted by trained professionals, where they will learn all normal and emergency procedures, as well as the handling and operation of safety equipment;

3.4- Regardless of the contracted route, certain points may have visibility limitations and flight restrictions due to operational reasons;

3.5- The contracted flight time is measured from engine start-up to engine shutdown and is subject to air traffic flow conditions, air traffic control authorizations, and weather conditions;

3.5.1- The contracted flight time is approximate and may vary by up to 5 minutes, more or less, due to operational reasons;

3.6- All passengers must demonstrate that they are physically fit for the flight, in accordance with safety instructions;

3.6.1- Vertical Rio does not recommend the activity for individuals with medical restrictions and/or reduced mobility that could jeopardize the participant's safety. Vertical Rio does not have the authority to approve the boarding of pregnant women, individuals in pre or post-operative stages, or those with any special conditions. Each passenger is responsible for the decision to board, and should consult their respective doctors and/or competent authorities;

3.6.2- Vertical Rio reserves the right to remove or refuse any passenger who appears to be under the influence of drugs or alcohol, posing a risk to the flight's safety and/or other passengers;

3.7- All passengers must be aware that, despite well-organized and standardized safety operational procedures, aviation activities involve risks to passengers, including accidents of a serious nature;

3.8- All passengers commit to following the instructed safety procedures and acknowledge that any actions contrary to the received information and guidance can cause harm to personal safety, the environment, and third parties, for which they will assume full responsibility;

3.9- The distribution of passengers in the aircraft seats is based on weight and balance and is solely at the discretion of the pilot in command or any other qualified person designated by the pilot in command or certified air operator, in accordance with their prerogatives under the regulatory body;

3.10- The aircraft model used for each flight is determined based on operational factors and cannot be chosen by passengers;

3.11- Maximum weight per seat: 110kg (not exceeding 280kg for all 3 seats in R44 model aircraft);

3.11.1- During the reservation process, passenger details, including estimated weights, will be requested for operational control. According to ANAC regulations, all passengers' weights will be measured on a scale during check-in;

3.11.2- If a passenger's measured weight exceeds the maximum per-seat limit, they will be unable to board, and the amount paid will not be refundable. Please consult us in advance about the possibility of aircraft repositioning.

Equipment - Doors-off Flights:

4.1- Boarding with any loose object or equipment inside the aircraft, as well as wearing flip-flops, sandals, or open shoes that can easily come off, is prohibited and may compromise flight safety;

4.2- All equipment, cameras, and cell phones must use our approved supports for the flight. The pilot in command is responsible for the final approval of any item on board, and the responsibility for handling objects inside the cabin lies solely with the passenger;

4.3- All passengers will be instructed in the use of additional safety equipment and must demonstrate their ability to handle them under normal and emergency conditions.

Extras:

5.1- GoPro rental:

5.1.1- GoPro cameras may be rented for exclusive use with Vertical Rio-approved mounts and cannot be shared during the flight;

5.1.2- Images captured during the flight will be provided digitally through a link sent by email within 48 hours after landing;

5.1.3- Images will be available for download on the provided link for a predetermined period in the email, after which they will be permanently deleted automatically;

5.1.4- Vertical Rio is not obligated to archive images; therefore, re-sending files will not be possible if the passenger fails to download within the predetermined deadline in the email;

5.1.5- While Vertical Rio offers high-quality equipment, due to the nature of the activity, in the rare event of equipment malfunction or technical failure beyond our control, the rental fee will be refunded, and there will be no refund of the flight fee;

5.1.6- If the camera's images do not meet the passenger's expectations due to misuse or lack of knowledge, the passenger will not be eligible for a refund of the paid amount;

5.1.7- In case of equipment unavailability due to maintenance or flight rescheduling, the rental fee for the equipment will be fully refunded.

5.2- “Shoe Selfie Pass”:

5.2.1- The "shoe selfie pass" can be added to the reservation for each individual passenger and is the only way to guarantee allocation in one of the side seats of the cabin, with unobstructed door access;

5.2.2- One "shoe selfie pass" should be added for each passenger in the reservation, who wishes to be seated on the side of the cabin;

5.2.3- If the quantity of "shoe selfie passes" added to the reservation is less than the number of passengers, the allocation of the seats on the side of the cabin will be determined by the aircraft pilot in command. If a passenger prefers a specific seat, they should inform us in advance during the reservation process, and it will be evaluated by the pilot in command;

5.2.4- Due to the distribution of passengers in the aircraft being determined by weight and balance, changes may occur for safety reasons;

5.2.5- If the pilot in command or any other qualified person designated by the pilot in command or certified air operator decides to change the distribution of passengers on the aircraft, the fee paid for the "shoe selfie pass" will be fully refunded.

Changes and Cancellations:

6.1- Cancellations requested up to 48 hours before the flight will be refunded at 80% of the paid amount. Cancellations requested less than 48 hours before the flight are non-refundable;

6.2 - Requests for reservation changes must be made up to 48 hours before the flight and are subject to availability;

6.3- The take-off time will be provided at the time of reservation, and passengers are requested to arrive at least 60 minutes before the scheduled take-off time;

6.3.1- Check-in will close 30 minutes before the scheduled take-off time;

6.3.2- In case of non-attendance by the end of the check-in time, it will be considered a NO-SHOW, and the paid amount is non-refundable and cannot be used as credit for a new booking. Plan your arrival at the terminal in advance, as delays cannot be justified for any reason, including traffic. Remember that there will be other passengers on your flight and/or subsequent flights who should not be affected;

6.4- Flights may be canceled or interrupted at any time if a condition affecting safety is identified, as determined by the pilot in command, by the certified air operator, or by our ground team;

6.4.1- In the event of activity interruption for any reason, the charged amount will be proportional to the flight time, and the difference will be refunded to the passenger;

6.5- Vertical Rio reserves the right to change or cancel previously scheduled flight bookings due to:

6.5.1- Inappropriate weather conditions for the activity;

6.5.2- Air traffic flow restrictions and/or air traffic control authorizations;

6.5.3- Aircraft maintenance;

6.5.4- Minimum number of passengers not reached for the flight;

6.5.5- Any other situation beyond our control or that can compromise the safe execution of the activity;

6.6- The pilot in command and/or director of operations are solely responsible for the decision to cancel;

6.7- In case of cancellation need, we will contact you in advance to reschedule the reservation based on availability; if not possible, a voucher for rescheduling within 12 months will be issued, or the paid amount will be fully refunded;

6.8- Flight changes or cancellations will be communicated via email. Please be attentive.

Promotions and Promotional Codes:

7.1- Promotional codes, vouchers, or "promocodes" offer discounts on the current flight fare and should be used in the designated field on the reservation page. All codes have a determined validity or quantity and are not cumulative, nor can they be exchanged for their monetary value, and any potential rewards do not generate change or credit for future use;

7.2- Vertical Rio reserves the right to request additional documents to validate specific promotional codes, such as proof of participation in specific companies, groups, programs, clubs, etc.;

7.3- Dynamic pricing: The use of promotional codes, vouchers, or "promocodes" offers discounts on the current fare, even if the fare has changed since the purchase;

7.4- Participants in contests, promotions, and winners of gift cards or vouchers declare that they have read and agreed to the contest regulations and their specific conditions, in addition to this document, for the provision of Vertical Rio services.

Intellectual Property and Use of Image:

8.1- Vertical Rio holds the right to use images from all photographic and audiovisual productions reproduced on this website, social media, and printed materials, authorized by their creators. Any reproduction, sharing, or commercial use by third parties without prior and express authorization of these images is prohibited and subject to penalties under the Copyright Law (9.610/98).

Changes:

9.1- Vertical Rio reserves the right to change any items in this policy for the purpose of providing excellent service, without prior notice.

Do you have any special requests? Any questions? Share them with us, and we'll do everything to ensure that this becomes your best aerial experience in the Wonderful City!

Terms and Conditions